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Effective Strategies to Combat Fraud in Property Management in the Philippines – 2024

As the rental landscape in the Philippines continues to evolve, so do the tactics of fraudulent activities. Property management has always placed fraud prevention on one of its priorities, whether it happens online or in person. One of the most common problems that property owners deal with is property scams. Every day, con artists come up with new techniques that can catch property owners off guard, leading to serious problems that could affect their properties. 

In this article, we’ll explore the landscape of fraud in the Philippines, along with the strategies to avoid becoming a victim of such activities. Whether you’re a first-time or seasoned property owner, protecting your investments requires knowledge retention.  

Philippine Property Fraud Statistics

Given the diverse array of fraudulent activities occurring, let’s delve into the most common scams within the realm of real estate. 

According to Statista’s comprehensive data and surveys, Phishing stands out as the foremost fraudulent tactic. Phishing involves criminals using false emails and messaging services to obtain personal information. This practice has grown more widespread, especially in the largely digital transaction environment of today.  

In addition to Phishing, Identity Theft also emerges as another pervasive form of fraud. Within the domain of rental and real estate, instances abound wherein individuals assume false identities for illicit purposes. Alarmingly, the Anti-Cybercrime Group (ACG) documented a staggering 1,597 cases of cyber identity theft in the Philippines in 2023, surpassing the 1,402 cases recorded in the previous year. Such fraudulent activities seriously compromise corporate security in addition to endangering the personal information of the individuals involved.  

There are many reasons why identity theft happens, people who have negative records or credit histories frequently want to conceal their true identities. In addition, some of the offenders choose to keep their true identities while altering some details in order to avoid detection. 

Signs of Real Estate Frauds to Watch Out For: 

Here are the 3 most common signs that a client may be attempting to scam: 

  • Refusal to inspect the property in person 

Most genuine clients prefer to physically inspect a property before proceeding. If a client suspiciously avoids visiting the property with no valid reason, there may be ulterior motives at play. 

  • Providing inconsistent personal details 

If a customer frequently changes or corrects their personal information, or if their details don’t match up between interactions, it’s cause for suspicion. Clients typically maintain consistent and accurate information. 

  • Insistence on communication only via text messages 

Even though digital communication is common, real clients are typically amenable to different modes of communication, such as phone conversations, or in-person meetings. It’s advisable to proceed with caution and confirm the identity of a client who insists on communicating exclusively via text messages.  

What Steps Should Be Taken If Fraud Is Suspected? 

If you suspect fraud, it’s essential to respond promptly. Heightened awareness and decisive action are key. According to guidelines from RentPost, consider the following actions: 

  • Gather evidence – before reporting any suspected fraud, make sure you have enough proof. This is important for court cases because proof that has been documented builds credibility in the case. 
  • Consult legal counsel – consult a legal professional after the evidence has been gathered to learn about your rights and responsibilities. For knowledgeable advice, it’s best to speak with a landlord-tenant law specialist, particularly when it comes to real estate scams.  
  • Contact the tenant – have a conversation with the tenant in question to clear up any potential miscommunications or discrepancies.   
  • Maintain documentation – keep thorough records of everything you talk about with the tenant, noting any instances of misinformation. These records are crucial evidence in the event that you choose to file a lawsuit.  

Can Fraud Be Prevented? 

Preventing illegal activities, including fraud, is indeed possible, especially in real estate. Here are 3 tips to safeguard the business against scammers:

Tip #1: Report suspicious activity 

Don’t hesitate to report any suspicious activity to the authorities. They can help determine if the actions are fraudulent and take appropriate action. 

Tip #2: Verify the client’s government ID or documents

Double-check the information and documents provided by the client to ensure their legitimacy. Verify that the client provides their full legal name and other relevant information. 

Tip #3: Conduct background checks 

Before entering into any transactions, consider conducting background checks on potential clients or tenants. This can help uncover any red flags or inconsistencies in their history that may indicate fraudulent behavior. 

Preventing and combating fraud may seem daunting due to the investigative processes involved. However, it’s important to remember that taking proactive measures can effectively safeguard your property. Keep in mind the tips and preventive actions outlined in this article to maintain safety and security. 

Remember: stay informed, stay vigilant, and secure information.

Koshu Raghunandan featured image

An interview with the HR Guru, Ms Koshu

I had the opportunity to talk to Ms. Koshu RaghunandanA seasoned HR Generalist and an HR Business Partner. She contributed on a strategic level and provided high-quality HR services in the organizations. She handles the full HR spectrum – recruitment, compensation & benefits, manpower planning, employee relations, performance management, expatriate management, formulation and implementation of policies and procedures, streamlines and enhances workflows – to achieve business goals.

She successfully designed and implemented various HR Projects. Managed a Shared Services Center in a Global Employment Company for offshore teams and international mobility. Oversaw complete office administration, facilities management, and travel management.

Her exposure in HR is both in Local and Regional & culturally diverse multinational companies in the Middle East and the Asia Pacific.

See below some of the key highlights of our discussion.

1) What is your expertise? 

I am an HR Generalist with 20 years’ experience in various multinational companies covering full spectrum of HR in the Asia Pacific and Middle East, specializing in setting up of HR function and/or revamping the HR function. Areas include the full spectrum of HR include recruitment and selection, international mobility, employee handbooks, enhancing policies & procedures, workflows, compensation benefits, performance management. I have been contributing to strategy level & business partnering, managing teams and overseeing the operational and transactional activities.

2) What are the key industries you specialize in?

FMCG

Oil & Gas and Chemicals

Marine industries.

3) What are the important factors of being an Internal HR?

  • Playing the role of a consultant within the organization
  • Sharing of HR knowledge within the team and the organization
  • Keeping track of industry and the best practices
  • Making recommendations for change management and/or HR transformation.
  • When recommendations are accepted, seeing them implemented and achieving the positive results is rewarding and motivating

4) What is your Leadership style?

I work with different stakeholders, seniors, peers and subordinates. With subordinates, sharing of knowledge to develop and coach them is one of the things I do. With peers, I prefer a consultative style – so that there are participation and involvement for better buy-in on ideas. With seniors, it is a concept of sharing of knowledge of the best practices in the industry and making recommendations and influencing decisions that will be meaningful for the organization’s growth and bottom line.

5) What are the challenges of an Internal HR 

  • The role has evolved from the HR Administration to HR Business Partnering. And to be a successful business partner, it is essential to have business acumen.
  • Another challenge for an HR practitioner is to ensure Employee Engagement in the organization.
  • Creating a good employer branding with a culture that attracts job seekers.
  • Using and providing value-added HR analytics.

6) Factors and steps to consider when creating changes?

For Change Management, it is important to know:

  • Plan the Change – this must be tied to the overall company strategy. It should not be just a quick fix with a short-term perspective.
  • Important to determine what should be changed and what kind of change is required e.g. Structure of the organization, People in the organization or is it the technology.
  • How and who are the stakeholders that will be affected.
  • The change should be communicated to the various stakeholders as generally people are afraid of the unknown.
  • A change agent with good leadership qualities, must be appointed who can manage the workload and is someone with confidence.

Feel free to connect with her in LinkedIn to know more about her passion and expertise.

Ms. Koshu Raghunandan

Regional HR Manager and Business Partner

Thanks for reading! 🙂 If you find it interesting, hit that thumbs up button above and share. Feel free to post your comments.

Feel free to reach out with us if you want to be part and featured in our Monthly Session with HR Experts. You can drop me a short email at angelovaldez@harperandhill.com for selection process and shortlisting.

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Types of Jobseekers

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Booming Industries in the Philippines?

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The Author 

Angelo is the Managing Director of Harper & Hill Executive Search Inc, specializing in Senior Management positions in executive search in Emerging Market in Asia. He managed full spectrum of senior-level placements and worked with multinational clients in Asia, Africa and Europe. He travels across Asia pacific region for his assignments. 

Feel free to connect with him or follow him on LinkedIn. Angelo Cenon Valdez